Privacy Policy

Last updated: April 2026

Melbourne Scratch Repairs ("we", "us", "our") is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website and services.

Privacy

Information We Collect

We may collect the following personal information when you request a quote, contact us, or use our services:

  • Name - to address you and identify your booking
  • Phone number - to contact you about your quote and booking
  • Email address - to send you quotes, booking confirmations, and follow-up communications
  • Suburb or address - to confirm we service your area and to attend your location for repairs
  • Vehicle details - make, model, colour, and description of damage to prepare an accurate quote
  • Photos of damage - to assess the repair required and provide an accurate quote
  • Device and browser information - collected automatically for website analytics and improving our service
Usage

How We Use Your Information

We use your personal information for the following purposes:

  • To provide you with a quote for car scratch repair services
  • To schedule and perform repair work at your location
  • To communicate with you about your booking, including confirmations and follow-ups
  • To improve our website and services
  • To respond to your enquiries and provide customer support

We will not use your information for unsolicited marketing without your consent.

Photos

Photo Storage

Photos you upload as part of a quote request are stored securely in our cloud storage system. These photos are used solely for the purpose of assessing damage, preparing quotes, and documenting repair work. We may retain before-and-after photos of completed repairs for our portfolio and marketing purposes, but we will never associate these photos with your personal details without your explicit consent.

Security

Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. Our website uses HTTPS encryption for all data transmission. Photos and personal data are stored in secure cloud infrastructure with access restricted to authorised personnel only.

Sharing

Third Parties

We may share your information with the following third parties, only as necessary to provide our services:

  • Cloud hosting providers - to store your data securely (e.g., Cloudflare)
  • Communication platforms - to send you SMS, email, or WhatsApp messages regarding your quote or booking
  • Analytics services - such as Google Analytics, to understand how visitors use our website (data is anonymised)

We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Rights

Your Rights

You have the right to:

  • Request access to the personal information we hold about you
  • Request correction of any inaccurate information
  • Request deletion of your personal information
  • Withdraw consent for any future communications
Contact

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights regarding your personal data, please contact us: