Frequently Asked Questions

Everything you need to know about our mobile car scratch repair service.

Cost & Pricing

How much does car scratch repair cost in Melbourne?

Car scratch repair costs in Melbourne typically range from $150-$250 for minor scratches, $250-$500 for standard repairs, and $500+ for major damage. The exact cost depends on the size, depth, and location of the scratch. We provide free quotes so you know the exact price before any work begins.

Do you offer free quotes?

Yes, we provide completely free, no-obligation quotes. Simply call us at 0493 932 068 or fill out our online quote form with photos of the damage. We'll give you an accurate estimate within hours.

Is mobile car repair more expensive than workshop repair?

Mobile car repair is typically similar in price or even more affordable than workshop repairs. While we come to you, we save on overhead costs of maintaining a physical workshop. Plus, you save time and fuel by not having to drive to a repair shop and wait around.

What payment methods do you accept?

We accept cash, all major credit cards (Visa, Mastercard, Amex), debit cards, and bank transfers. Payment is due upon completion of the repair work.

Are your repairs cheaper than insurance excess?

In most cases, yes! Our repair costs are often significantly lower than typical insurance excess amounts (usually $500-$800). This means you can get professional repairs without the hassle of claims and potential premium increases. Get a free quote to compare with your excess amount.

Process & Timing

How long does car scratch repair take?

Most minor to moderate scratch repairs take 1-3 hours to complete. The exact time depends on the severity of the damage and whether paint needs to dry. We can often complete repairs the same day you contact us. Major repairs or multiple panels may require additional time.

Do you offer same-day service?

Yes, we offer same-day service for most repairs, subject to availability. If you call us in the morning, we can often schedule an appointment for the same afternoon. For urgent repairs, we do our best to accommodate your schedule.

What is your mobile service area?

We service all of Melbourne's northern suburbs including Craigieburn, Broadmeadows, Epping, Mill Park, Mernda, Wollert, Beveridge, Sunbury, Lalor, Thomastown, South Morang, Doreen, Bundoora, Reservoir, Preston, and many more. If you're not sure if we service your area, give us a call.

Do I need to be present during the repair?

You don't need to be present for the entire repair, but we do need someone available at the start to show us the damage and at the end to review and approve the completed work. Many customers leave their car with us and continue with their day.

What is the repair process?

Our process includes: 1) Inspection and damage assessment, 2) Cleaning and preparation of the repair area, 3) Filling and sanding (if needed), 4) Color matching and paint mixing, 5) Careful application of paint and clear coat, 6) Drying and curing, 7) Final inspection and quality check. We explain each step so you know what to expect.

Service Areas

Which suburbs do you service?

We provide mobile car scratch repair throughout Melbourne's northern suburbs, with our base in Craigieburn. We regularly service Broadmeadows, Epping, Lalor, Thomastown, Mill Park, Mernda, Wollert, Beveridge, Sunbury, Greenvale, Tullamarine, Bundoora, South Morang, Doreen, Whittlesea, and surrounding areas.

How far from Craigieburn do you travel?

We typically service areas within 30-40 minutes drive of Craigieburn. This covers most of Melbourne's northern suburbs and the City of Hume region. If you're outside this area, contact us and we'll let you know if we can help or recommend a trusted provider near you.

Do you charge a call-out fee?

No call-out fees. We offer the same competitive pricing across all suburbs we service. The quote we give you is the final price - no travel fees, no hidden charges.

Technical Questions

What types of damage can you repair?

We repair all types of car paint damage including surface scratches, deep scratches, paint chips, keyed car damage, scuffs and scrapes, bumper scratches, door dings, parking lot damage, and more. If the damage is to the paint and body, we can likely repair it. Contact us with photos for an assessment.

Do you match paint colors exactly?

Yes, we use professional color-matching technology to ensure an exact match with your car's original paint. We factor in age and sun exposure that may have slightly faded your paint. Our color matching system and blending techniques create repairs that blend perfectly with your original paint.

Is the repair permanent?

Yes, our repairs are permanent when properly maintained. We use high-quality automotive paint and clear coat that's designed to last the lifetime of your vehicle. The repaired area will be just as durable as the original paint, provided you maintain it with regular washing and waxing.

Do you offer a warranty?

Yes, all our repairs come with a workmanship warranty. We stand behind the quality of our work. If you experience any issues with a repair we've completed, contact us and we'll make it right. Specific warranty terms are provided with your service documentation.

Can all scratches be repaired?

Most scratches can be repaired to look like new. Very minor scratches may buff out, while deeper scratches require filling and repainting. In rare cases where damage extends through the paint to bare metal and has caused rust, or where panels are dented severely, additional panel work or replacement may be needed. We'll assess your specific situation and provide honest recommendations.

Still Have Questions?

Give us a call or send a message. We're happy to help.

0493 932 068